Refund and Returns Policy

1. General Overview

At happystar, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.
• Free from any alterations, customizations, or signs of wear.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Digital downloads, software licenses, or subscription services.
• Items marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or our error.

4. Refunds

4.1. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

4.2. Partial Refunds

If the returned item is not in its original condition, we reserve the right to issue a partial refund to cover depreciation or restocking fees.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

Customers are responsible for:

• Providing accurate contact and order information.
• Ensuring the returned item is securely packaged to prevent damage during transit.
• Adhering to the 30‑day return window.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

We reserve the right to modify this policy at any time without prior notice. The most current version will be posted on the happystar website.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Happy Street, Star City, TX 75001, USA